Returns and Refund Policy

Returns and Refunds Policy
This policy applies to purchases made online at https://stylinghereveryday.com.au

 

1. Introduction

This Refund Policy ("Policy") applies to all purchases made through our website.
We are committed to complying with the Australian Consumer Law, and this Policy sets out your rights and what you can expect from us if you are not satisfied with your order.

 

2. General

We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law and the terms set out in this Policy. 

Any benefits provided under this Policy are in addition to your rights under the Australian Consumer Law.

Please review this Policy before making a purchase to ensure you understand your rights and our obligations.

 

3. Australian Consumer Law

Under the Australian Consumer Law:

  • Our goods and services come with guarantees that cannot be excluded.
  • For major failures, you are entitled to:
    • Cancel the purchase
    • Receive a refund for the product
    • Receive compensation for any foreseeable damage or loss
  • For minor issues, you are entitled to:
    • A repair or replacement or a refund if neither can be provided within a reasonable timeframe

If there is any inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

 

4. Return Policy

We accept returns on eligible products under the following conditions:

  • The return request is submitted within:
    • 14 days of receiving your order for change of mind, sizing issues, or general returns
    • 7 days of receiving your order for faulty, damaged, or incorrect items, including those damaged during delivery
  • Items must be in original, unworn condition, with:
    • Tags attached and original packaging included, along with all accessories
    • No signs of wear, washing, or alteration
    • No marks, stains, body odour, or other indications of use
  • The product must be accompanied by valid proof of purchase
  • Gift cards are non-returnable
  • Outlet or sale items can only be returned if deemed faulty under the Australian Consumer Law

Approved returns can be processed as:

  • A store credit
  • An exchange, subject to availability and applicable shipping fees
  • A refund, where there is a major failure or if the issue is not resolved within a reasonable timeframe, in accordance with the Australian Consumer Law

Items returned without prior approval, or that do not meet these conditions, may be declined and returned to you at your expense.

 

5. Exceptions

We may refuse to provide a return, repair, or replacement if:

  • The product was misused and caused the issue
  • You were aware of defects before purchase
  • You requested modifications or alterations against our advice
  • Any other exceptions under the Australian Consumer Law apply

 

6. Shipping Costs for Returns

  • If your return is due to a fault or issue covered under ACL, we will cover return shipping costs.
  • For all other returns (including change of mind), you are responsible for shipping the item back to us.
  • If the product is later deemed not eligible, return or inspection costs may be passed on to you.

 

7. Response Time

We aim to process refunds, repairs, or replacements within 5 business days of receiving your returned product.

 

8. How to Return Products

To return an item:

  1. Email info@stylinghereveryday.com.au with your order number and reason for return
  2. We will confirm eligibility and provide return instructions or a label if applicable
  3. Securely package the item to prevent damage in transit
  4. Include your proof of purchase in the return

Refunds will be processed to the original payment method unless otherwise agreed.
You may be asked to provide a valid government-issued ID for identity verification.

 

9. Contact Us

If you have any questions about returns or exchanges, contact us at:
info@stylinghereveryday.com.au